Warranty Policy - Light Bicycle

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victoria 2022/04/05

GREAT CUSTOMER SERVICE

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Jorem 2022/03/12

Great customer service

LightBicycle 2022/03/12

Thank you so much! It is our honor to help you! Thanks, Lightbicycle

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Jorem 2021/03/31

Great customer service and it really help out.

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Francisco 2020/06/24

I am interested in a wheelset. I have two questions: 1. If after 30 days of use I have a warrantee issue and need to ship the wheels back, since I am responsible for the shipping cost can I ship them to the USA/Canada facility rather than China since the shipping cost is significantly less? 2. You warrantee the rims, do you also warrante your labor assembling the wheels, the hubs, spokes and nipples? Thank you for your reply, Francisco Virginia USA

LightBicycle 2020/06/24

Hi Francisco, You don't need to send the rims/wheels back unless it's necessary (our engineers cannot identify the problem). 1. First, we will require you to provide the damage item photo to us, a serial number is required. 2. The engineers and wheel builders will determine the damage. If the rim damaged because of the quality itself, we will resend a new replacement to you without any charges. You don't need to send back the damaged rim to us. 3. If we determine that the rim is damaged by abuse use, but the rim is still within warranty time (3-year for standard series, 5-year for pro series). We will offer crash replacement discount. Thanks, Lightbicycle

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Craig 2020/06/10

This is my first time ordering wheels and I just wanted to say thank you for the excellent customer service and communication. The LB Team is great!

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Josh 2019/02/28

Do your wheelsets have weight ratings. I'm a larger rider 230lb (105kg) and worry about durability on any carbon wheels i'd race on? What are the testing standards you use?

LightBicycle 2019/03/01

Dear Josh Usually, we recommend weight for rims/wheels is 135kg. We made fewe models in a heavy duty version so the heavy rider or aggressive rider can have the best rim for their profile. We also provide reinforcement customize service for riders who want a stronger build. So there's nothing you need to worry about. The weight we used to test our rim in the lab is over 300kg. Are you looking for road wheels or mountain wheels? Thanks, Lightbicycle

Michael 2019/12/28

I have tested a few of their rims. 240lbs, aggressive rider. If you ride aluminium, do not hesitate to get any of their rims rated for your weight. You will not regret it. If you normally ride carbon, I would say these are among the best. Right now I have Santa Cruz Reserves on my Megatower and they only come with 28 spokes which I am thinking i may need that lifetime warranty after a few years of abuse. I'd recommend 32 or 36 spokes for bombproof wheels for big guys.

LightBicycle 2019/12/28

Hi Michael, How is your Christmas vacation? It is great to hear that you like our rims. Thank you so much for your recommendation! Thanks, Lightbicycle

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HC 2019/04/06

I am thinking about buying the below item. What would be the shortest delivery time to Oslo, Norway and price? What is the maximum surface temperature allowed for rim brakes? Do you have different brake-surfaces? Hub BrandDT SWISS 240S Front AxleQR / 100mm Rear AxleQR / 130mm Freehub BodyShimano Road 11S Spoke HeadStraight pull Brake SystemNon Disc Hub ColorBlack Front Holes Count20H Rear Holes Count24H Ratchet36T SPOKES/NIPPLES SpokeSapim CX Ray NippleAluminium Black RIM Bead typeHook FinishMatte WeaveUD ACCESSORIES DecalStealth Valve StemAdd Valve Stem Tubeless TapeAdd Tubeless Tape Brake PadsAdd Brake Pads

LightBicycle 2019/04/06

Hi Hans, We get your message. The price for RR46C02 road clincher wheelset with above specs is USD936/pair The delivery cost is USD106.8 for one wheelset to Norway by EMS delivery. It takes around 12~15 days to manufacture, and another 7~12 days for delivery. For brake surface, it can resist 280 celsius degree. Thanks, Lightbicycle

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Dave 2019/03/06

Hi, I have the RM29c19 rims I bought through you..Big stick went through my front wheel causing me to fly off bike. 4 Sapim cx ray spokes broke. can you tell me the length of spokes for drive side and brake side length. Using dt swiss 240 28 hole center lock front hub. J bend. 2 cross. Thanks, Dave

LightBicycle 2019/03/07

Hi Dave, Very sorry to hear about your accident. Are you alright? Below are the spoke lengths we calculated for you according to the configuration(DT SWISS 240s front hub, 15/100mm, J-bend, center lock, 28H, 2x, Sapim CX-Ray spokes) you provided. Hope this helps. Drive side: 284mm, non-drive side: 282mm Thanks, Lightbicycle

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Mario 2019/03/05

Hi, I was wondering if I could order just a rear wheel and matching rim for the front. The wheel and rim I would be interested in is Recom RM29C06 Flyweight, 32 holes. I'm 165lb rider building this for cross country riding/racing. Rims matte, UD, with stealth decals. Rear wheel build with DT350 hub, QR 135, Center Lock, XD drive, 18T ratchet, DT Swiss Competition Race spokes, aluminum red nipples. AS part of the order I was wondering if I could get matching spokes and nipples for the front rim that would be laced to the Lefty hub with the following specs: Spoke Hole Circle Diameter nonDrive Side 58 (mm), Spoke Hole Circle Diameter Drive Side 45(mm). Please, let me know if that's possible, and how much the total would be shipped to Cedar Rapids, Iowa 52402, USA.

LightBicycle 2019/03/06

Hi Mario, Yes, you can purchase the 29er rear wheel + front rim + matching spokes/nipples from us. Note that we only have 135mm*QR DT 350 hub with J-bend, center lock. the straight pull is not available in 32H. Will this be ok with you? For straight pull, it is 28H. Thanks, Lightbicycle

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Bruno 2019/02/19

Bonjour, hello, Could you tell me the price with shipping cost to New Caledonia for one carbon wheels 29 plus. rims = Carbon beadless 50mm wide 29 inch rims for 29 plus mountain bikes tubeless compatible Hubs : DT 350 or similar Thank you Regards Bruno 98800 Noumea New Caledonia

LightBicycle 2019/02/21

Not sure if you want the front or the rear wheel only, so I quote both to you below. Let me know if you want any specs amended or want to place an order. I will create an invoice for you since the single wheel is not available online currently. Front 29er plus wheel USD358/pair with below specs: --RIMS: RM29C15, 50mm wide, UD, matte, 32H --HUBS: Black DT SWISS 350, front 15*100mm, 6-bolt, J-bend --SPOKES: Sapim CX-Ray, J-bend --NIPPLES: Black alloy. Rear 29er plus wheel USD471/pair with below specs: --RIMS: RM29C15, 50mm wide, UD, matte, 32H --HUBS: Black DT SWISS 350, rear 12*142mm, SRAM XD, 6-bolt, J-bend --SPOKES: Sapim CX-Ray, J-bend --NIPPLES: Black alloy Thanks, Lightbicycle

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Stephen 2019/01/02

Hello, I bought an aftermarker LB wheelset (built by your team) and love it. No issues at all with it, but I was wondering: 1) if the warranty is transferrable to me, and 2) if I would be able to purcahse an extended warranty if I can provide to original order number. Thanks!

LightBicycle 2019/01/03

Hi Stephen, Good news to you, we already upgrade all past ordered rims' standard warranty to 3 years. Note that it's a free offer. Thanks, Lightbicycle

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